Help
If you have any specific requests or if you encounter any issues with your mockup files, please drop us an email at [email protected]. We're happy to help.
Alternatively, take a look at some common questions for quick solutions.
Using our mockups is very straightforward. Just follow these steps:
Open the mockup in Adobe Photoshop.
Double-click the Smart Objects thumbnail in the Layers panel named “YourDesignHere”.
Place your design in the newly opened window showing our design.
Save and close the window.
You're done!
Once you make the purchase you will receive an email with the download link(s) to your file(s). You will also be able to see the download link(s) on the order confirmation page immediately after successful payment.
All of our mockups come with a Standard license by default. The Standard license allows you to use our products for personal and conceptual projects across digital, print, and social. If you want to use a mockup for commercial purposes such as advertising, a Commercial license would be required. To find out more, please read our Licenses page.
We offer students a discounted Educational license. To receive further details and verify your student status please email [email protected] from your student email address.
Emails are sent out automatically and if you have not received the email the problem is likely to be an incorrectly input email address or the email is in your spam folder. If you have not received the email please let us know and we will be happy to help you.
We accept all major credit/debit cards and if you don't want to use a credit card we accept PayPal, Apple Pay, and Google Pay.
Most likely your bank is declining the payment and only the bank can resolve this issue. We suggest you contact your bank and ask them why the payment was declined.
Normally, digital products cannot be returned or refunded once downloaded. Although, if the product is proven to be defective and you notify us within 10 days of your purchase, we will either provide a replacement/update to that item or refund your purchase.
If you have a problem with the product please email us at [email protected] and we'll investigate the issue with you.
Once you purchase a product from 099, it's yours forever. The download link(s) you received should continue to work, however, if it doesn't work or if you lose or misplace your file(s) please email [email protected] and we'll resend the file(s) to you.
Yes, of course. To request a bespoke mockup, please send us an email to [email protected] with your requirements and we will get back to you.
Our catalog of products will not exceed 99 in total, however, all of our products are subject to change depending on popularity and other factors. So we're always open to product requests. If you have a suggestion, please email us at [email protected] and we'll consider it for a future release.
You will receive an email receipt upon purchasing any of our products, but if you need a specific invoice for your records, please email us and we'll issue one to you, no problem.